Terms & Policies

1. Arrival & Class Flow

• Classes begin promptly. We recommend arriving 5–10 minutes early to settle in.

• Late arrivals (beyond 5 minutes) may not be admitted. Doors may be locked at class start to preserve the class experience.

• We encourage you to remain for the full session. If you must leave early, please do so quietly and with awareness.

2. Reservations & Cancellations

• All classes must be booked in advance.

• All booking information must match the person attending the class. Alma Yoga reserves the right to request a valid ID at check-in. If the information does not match, entry may be denied and the class credit may be forfeited.

• Cancellations require a minimum of 6 hours notice.

Fees:

• Late Cancellation (within 6 hours): $15

• No-Show: $20

Policies:

Unlimited Members: First late cancellation or no-show is waived (Intro offers excluded); additional occurrences will incur the applicable fee.

Single & Packages: You'll lose your class credit.

All memberships and packages are non-refundable.

3. Attendance & Wellness

• If you are feeling unwell, please rest and return when fully recovered.

• Inform your instructor of any injuries, medical conditions, or pregnancy prior to class.

• Practice with awareness and honor your body’s needs.

4. Studio Etiquette

• Alma Yoga is a space of respect, presence, and quiet connection.

• Disruptive behavior is not permitted.

• Please remain in the room unless necessary. If you need to pause, rest quietly. If you need to leave, go to the restroom or grab a cup of water, be mindful about disturbing other participants.

5. Silence & Digital Use

• Phones must be silenced and stored before entering the practice space.

• Phone use is not permitted during class.

• We encourage minimal conversation and a complete digital disconnect during your visit.

6. Personal Care

• Guests are asked to arrive in clean practice attire.

• To maintain a breathable and inclusive environment, we kindly request that strong fragrances, essential oils, or perfumes not be worn.

7. Mats, Props & Studio Care

• Please treat all equipment with care: clean mats, return props neatly, and leave the space as you found it.

• Premium Members and Class Package holders enjoy a complimentary mat service.

• All other guests (Intro offers, ClassPass visitors) may rent mats for $4.

8. Guest Policy

• Class sizes are intentionally limited.

• Premium Members may bring one guest per month with prior reservation.

• All participants must sign a liability waiver.

• The studio is reserved for practicing clients; additional guests require prior approval.

9. Studio Environment

• Shoes must be removed upon entry.

• Closed water containers are welcome; food is not permitted in practice areas.

• Move through the space with mindfulness and respect for others.

10. Membership & Payments

• All purchases and memberships are personal and non-transferable.

• Payments must be completed prior to class attendance or renewal.

• Membership holds may be requested in advance and are subject to approval.

11. Workshops & Scheduling

• Special events and workshops may require additional fees; policies will be shared at registration.

• Schedules may change; updates will be communicated via email or text.

• Classes may be canceled or adjusted due to weather or unforeseen circumstances.

12. Privacy & Photography

• To honor the privacy of our community, photography and video recording are not permitted during class without prior consent.13. Personal Belongings

• Alma Yoga is not responsible for lost or unattended items.

• Found items are held for 30 days before donation or disposal.

• We recommend leaving valuables at home.

14. Instructor Guidance

• Our instructors are here to support your practice.

• Follow their guidance to ensure safety, alignment, and a refined experience.

15. Community Integrity

• Alma Yoga is a sanctuary for connection, presence, and mindful growth.

• We reserve the right to refuse service or revoke membership to uphold the energy, safety, and standards of the studio.

16. Feedback

Your feedback is valued. Please share your thoughts to almayoganyc@gmail.com or directly to us in person. This help us continually enhance the studio experience.

Thank you for practicing with presence, care, and intention.

Welcome to Alma Yoga & Wellness Studio

Alma Yoga (“Alma Yoga, ” “we, ” “our, ” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, book services, complete forms, make purchases, participate in classes or events, or otherwise interact with us.

By using our website, booking services, or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Phone number

• Payment and transaction information

• Emergency contact details

• Information submitted through waivers, intake forms, event registrations, contact

• forms, or surveys

• Any other information you choose to provide to us

We may also collect certain information automatically when you interact with our website or digital platforms, including:

• IP address

• Browser type

• Device type

• Usage activity

• Pages visited

• Referral sources

• Cookie and tracking information

If you choose to participate in classes, private sessions, wellness offerings, or events, you may also provide information related to your health, physical condition, injuries, limitations, or wellness preferences. By submitting such information, you acknowledge that you do so voluntarily.

2. How We Use Information

We may use your information for any legitimate business purpose, including to:●

• Operate and manage our studio, website, bookings, memberships, and services

• Process purchases, payments, and transactions

• Communicate with you bookings, schedule changes, updates, promotions, and

• studio news

• Maintain records related to attendance, purchases, waivers, and participation

• Improve our services, website functionality, and client experience

• Personalize communications, offers, and recommendations

• Enforce our policies, terms, and studio rules

• Protect the safety, rights, and property of Alma Yoga, our staff, clients, and

• visitors

• Comply with legal, regulatory, tax, insurance, and operational obligations

3. How We Share Information

We do not sell your personal information for cash. However, we may share your information as reasonably necessary to operate our business and services.

We may share information with:

• Scheduling and booking platforms

• Payment processors

• Website providers and hosting services

• Marketing, email, SMS, and analytics providers

• Form, waiver, CRM, and customer support tools

• Professional advisors, contractors, insurers, or legal representatives

• Governmental or regulatory authorities if required

We may also disclose information:

• To enforce our agreements, policies, or rights

• To investigate fraud, misuse, safety concerns, or violations

• If we believe disclosure is necessary to protect Alma Yoga or others

• In connection with a merger, acquisition, restructuring, sale, or transfer of business assets

4. Cookies, Analytics, and Tracking

We and our third-party providers may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve performance, measure marketing effectiveness, and support advertising or retargeting efforts.

By using our website, you consent to the use of these technologies to the extent permitted by applicable law. You may adjust your browser settings to disable certain cookies, but some website features may not function properly as a result.

5. Email, SMS, and Marketing Communications

By providing your contact information, you agree that Alma Yoga may contact you regarding your bookings, purchases, memberships, schedule updates, studio operations, promotional offers, events, and related business communications, subject to applicable law.

You may opt out of promotional emails by using the unsubscribe link in the email.

You may opt out of SMS marketing communications by following the instructions in the message.

Even if you opt out of marketing communications, we may still send transactional or service-related messages.

6. Payment Processing

Payments may be processed by third-party providers. Alma Yoga does not represent or guarantee the privacy or security practices of third-party payment processors, booking systems, or integrated platforms. Your use of those services may also be subject to their own terms and privacy policies.

7. Health and Wellness Information

Any health, injury, mobility, or wellness-related information you choose to provide is submitted voluntarily and for purposes such as participation, safety, scheduling, or service customization.

Alma Yoga does not provide medical advice through its website, forms, or general communications. You are responsible for determining whether participation in any class, service, event, or offering is appropriate for you.

8. Data Retention

Alma Yoga may retain personal information for as long as we determine is necessary or appropriate for business, legal, operational, contractual, safety, dispute-resolution, tax, insurance, and recordkeeping purposes.

We are not obligated to delete information immediately upon request where retention is reasonably necessary for legitimate business or legal purposes.

9. Data Security

We take reasonable measures to protect personal information. However, no website, database, platform, system, email transmission, or internet-based method of storage or communication is completely secure.

Therefore, Alma Yoga does not guarantee absolute security, uninterrupted protection, or that unauthorized access, loss, misuse, or disclosure will never occur.

10. Your Rights and Requests

Depending on applicable law, you may have certain rights regarding your personal information, such as requesting access, correction, or deletion.

Any such request will be reviewed in light of applicable law, identity verification, operational realities, legal obligations, and Alma Yoga’s legitimate business interests. We reserve the right to deny, limit, or defer requests to the extent permitted by law.

11. Third-Party Services and Links

Our website and communications may contain links to or integrations with third-party platforms, including booking systems, social media, payment providers, external forms, and marketing tools. Alma Yoga is not responsible for the privacy, data handling, content, or security practices of any third party.

Your interactions with third-party platforms are at your own risk and subject to their own policies.

12. Children’s Privacy

Our services and website are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization where required.

13. Business Transfers

In the event of a business transaction, including a sale, merger, restructuring, financing, acquisition, dissolution, or transfer of assets, Alma Yoga may transfer or assign information as part of that transaction.

14. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time, in our sole discretion. Any updates will become effective when posted on this page, unless otherwise stated. Yourcontinued use of our website, services, or communications after any update constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions regarding this Privacy Policy, you may contact us at:

Alma Yoga

Email: almayoganyc@gmail.com

To support a smooth class experience and respectful booking practices.

Cancellations for regular classes require a minimum of 6 hours’ notice prior to the scheduled class start time.

If a reservation is canceled with less than 6 hours’ notice, it will be considered a late cancellation and the applicable fee will apply.

If a client does not attend a reserved class and fails to cancel in advance, it will be considered a no-show and the applicable fee will apply.

Cancellation Fees

• Late Cancellation (within 6 hours): $15

• No-Show: $20

Memberships

For Unlimited Members, the first late cancellation or no-show will be waived. Any additional occurrences will incur the applicable fee.

Single Classes & Limited Packages

For single class purchases and limited class packages, late cancellation and no-show you'll lose your class.

Intro Offers

Clients using intro offers are not eligible for the waived first late cancellation or no-show. Standard late cancellation and no-show fees apply.

Intro offers are promotional in nature and are therefore subject to stricter booking terms.

Refund Policy

All memberships, packages, and intro offers are non-refundable and non-transferable.

All memberships, class packages, intro offers, and other purchases are final sale and non-refundable.

This includes, without limitation:

• Unlimited memberships

• Intro offers

• Single class purchases

• Limited class packages

• Promotional offers

• Special pricing or discounted packages

Unused classes, missed classes, late cancellations, no-shows, schedule conflicts, change of plans, relocation, travel, or change of preference do not qualify for refunds.

Agreement to Policy

By booking a class, purchasing a membership or package, or attending services at Alma Yoga, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.